Terms that support clear ordering, delivery, and site use.
Using our website or placing an order means you agree to the terms that apply to browsing, ordering, payment, delivery coordination, and general use of our services. These terms are designed to keep the process clear for both customers and the shop.
Website use
Website content, images, and written material are provided for normal customer use and may not be copied or misused without permission.
We may update content, products, categories, or site functionality when needed to reflect seasonal availability or business operations.
Orders and fulfillment
Orders are subject to product availability, delivery limits, payment approval, and the accuracy of the information provided at checkout or during consultation.
We reserve the right to make practical floral substitutions when needed, while protecting the overall style, colour direction, freshness, and value of the arrangement.
Delivery and recipient details
Customers are responsible for providing accurate delivery information, recipient names, and destination details, especially for hospitals, funeral homes, and venues.
Delivery timing is estimated and may be affected by volume, weather, destination requirements, or events outside normal shop control.
Limitation and updates
We are not responsible for delays or issues caused by incomplete information, unavailable recipients, destination restrictions, or events beyond reasonable control.
These terms may be updated periodically, and continued use of the website or services indicates acceptance of the current version.
Ask us before you place the order.
If you have questions about delivery terms, substitutions, order changes, or site use, we will help you understand the next step clearly.