A fair policy for changes, concerns, and service issues.
Flowers are perishable and many orders are made to a deadline, so refunds are handled with attention to timing, condition, and the details of the original request. Our goal is to respond reasonably and keep the process clear.
Order changes and cancellations
If you need to change or cancel an order, reach out as early as possible. Once flowers are designed, prepared for pickup, or out for delivery, options may be limited.
Custom work, event florals, and highly time-sensitive requests may involve different cancellation rules because labour and product are often committed in advance.
Perishable product expectations
Fresh flowers naturally vary by season, stem availability, and bloom stage. Variation alone does not mean an order was incorrect, especially when the overall style, colour story, and value were preserved.
If there is a concern about condition or fulfillment, contacting us promptly gives us the best chance to review the issue fairly.
Delivery-related concerns
Accurate delivery details matter. We are not responsible for problems caused by incorrect recipient information, unavailable recipients, or destination restrictions that were not shared when ordering.
If a delivery issue occurs on our side, we will review the order and discuss the appropriate next step based on the situation.
How to raise an issue
Please contact our team with your order details, the concern, and any relevant photos if the issue relates to condition or design.
We will review the information and respond with the most appropriate resolution based on timing, product condition, and fulfillment details.
Ask us before you place the order.
If you have questions about delivery terms, substitutions, order changes, or site use, we will help you understand the next step clearly.